General Terms and Conditions
General Terms and Conditions of Sale
1 – General provisions
Any reservation or purchase of a service, with the exception of exclusive room rentals, from Paris Croisières services, automatically implies acceptance of these general conditions of sale, applicable to individuals and groups of less than 20 people.
Users of this site are therefore invited to read them carefully at the time of booking. Indeed, the general terms and conditions of sale may be modified several times during the year and the customer may only take advantage of the general terms and conditions specially communicated at the time of booking.
The services covered by these conditions are ticketing for shows, gift vouchers and entertainment or tourist services (catering, river cruises).
2 – Presentation of the offers
The description of the tourist products or services offered on the site is based on the documents provided by the service provider at the time of publication. This information (including menus) is subject to change or evolution during the year. Paris Croisières strives to update them as quickly as possible.
3 – Prices
All prices are indicated in euros, all taxes included, VAT included. The prices of the various services are those charged by the service provider. They may vary during the year at the initiative of the latter.
4 – Booking conditions
Booking is made directly via our secure website, or by phone, with Paris Croisières agents. In order to guarantee the reservation, Paris Croisière requires its customers to pay the full amount of the order.
No refund can be claimed in case of cancellation or modification by the customer.
5 – Payment terms and conditions
Payment can be made by credit card until the last minute, by cheque, bank transfer, subject to sufficient time. In this case, the reservation request will only be confirmed upon receipt of payment.
In the event of payment by cheque, it must be made payable to SCC and addressed to Paris Croisières, 17-21 Rue Francoeur, 75018 Paris. The client must indicate on the back of the cheque the file number given to him by telephone by the booking agent.
6 – Confirmation of the order
Once payment for the service has been received, Paris Croisières will send the customer an order confirmation or voucher by e-mail or post, subject to sufficient time.
The client must imperatively present this document to the service provider, subject to being able to benefit from the services concerned. In the event of loss or omission of this document, the establishments will be entitled to request full payment of the service on site, without any obligation on Paris Croisières to reimburse the customer for the sums paid. In some cases, you may be asked for identification, such as to verify the age of a person benefiting from a child rate.
7- Cancellation and modification conditions
In accordance with Article L121-20-04 of the Consumer Code, tickets for shows and services are not subject to a right of withdrawal. Nevertheless, reservations made by Paris Croisières may be cancelled or modified at the customer’s request up to 72 hours before the service is to be provided. Amounts already paid are not refundable.
In the event of cancellation by the service provider, a postponement of the date may be proposed, if this is not possible, the sums paid to Paris Croisières will be refunded in full to the customer.
8 – Delivery of the service
Under no circumstances may Paris Croisières be held liable or held liable for any compensation or reimbursement in the event of a change in the service, schedules or duration of the service due to force majeure or instructions given by the competent authorities.
Respect of schedules: the client, or the entire group, must arrive at the site of the service no later than 15 minutes before the scheduled start time. If the customer arrives after the start of the service, he will not be entitled to any refund.
9 – Responsibility
Paris Croisières acts only as an intermediary between its customers and theatres, restaurants or service providers, and cannot be held liable in the event of cancellation, postponement or modification of services that have been booked with its services. Any request concerning the conditions of reservation and receipt of the voucher must be sent to us by post at 17-21 Rue Francoeur, 75018 Paris, or by e-mail to : firstname.lastname@example.org
10 – Applicable law
The sale of tickets referred to in these conditions of sale is subject to French law. In the event of disputes, the French courts have sole jurisdiction.